Policies

Privacy Policy

We take your privacy seriously. All personal information collected during checkout (name, address, phone, email) is used solely to fulfill your order. We do not sell or share your data with third parties except our delivery partners when required to ship your order.

Payment information is processed securely through Razorpay and is never stored on our servers. All communications are encrypted via HTTPS.

Return & Exchange Policy

We accept returns within 7 days of delivery. Items must be:

• Unworn and unwashed
• In original packaging with tags intact
• Free from perfume, deodorant, or any stains

For hygiene reasons, certain items (innerwear, swimwear, masks) cannot be returned if the sanitary seal is broken or removed.

Refunds are processed to the original payment method within 5–7 business days of receiving the returned item.

Shipping Policy

We ship PAN India. All orders are processed within 1–2 business days. Once shipped, you'll receive a tracking notification via email.

• Free shipping on orders above ₹499
• Standard shipping fee of ₹50 for orders below ₹499
• Delivery time: 3–5 business days (metro), 5–7 days (remote areas)
• All orders are shipped in discreet, unmarked packaging

Terms of Service

By using the Sej Couturewebsite and placing an order, you agree to these terms. All prices are in Indian Rupees (INR) and inclusive of applicable taxes. We reserve the right to cancel any order due to stock unavailability or payment failure, with full refund processed promptly.